Routine call flows
A defined script for tasks such as booking, confirming or following up.
Software and AI solutions
AI calling agents for business
An AI calling agent is a voice system that handles routine calls, such as taking a booking or following up an enquiry, and passes other calls to your staff. This page explains the scope, the limits and the rules to check first.
Who it is for
It suits businesses with many short, similar calls: appointment bookings, confirmations, missed-call follow-up or simple information requests. It is not meant for calls that need judgement, negotiation or sensitive discussion.
What we do
A calling-agent project can include the following.
Hand-over to staff
Calls the agent cannot handle go to a named person or team.
Call notes
A written summary of each call for your team to read.
Boundaries
You decide what the agent may say, ask and do, and what it must refuse.
Review and adjustment
Your team reviews calls and the script is changed as needed.
How it works
Step 1: Choose the call type
Start with one routine call and describe it in full.Step 2: Check the rules
Work through the rules that apply to your use case before anything is built.Step 3: Build and test
Test the script with your team, including difficult and unexpected answers.Step 4: Start small and review
Run a limited trial, review the calls and decide whether to continue.
What we need from you
Clear call scripts and clear limits matter most.
The call
Who is called or calls in, why, and what a successful call looks like.
Your script and limits
What may be said, asked and recorded.
Staff for hand-over
Who takes a call the agent passes on.
Your checks on the rules
Your own findings on the rules for your use case, described below.
Rules to check first
Rules on making and receiving calls, recording calls, obtaining consent and handling personal data apply, and what they require depends on your use case. These rules must be checked before calls are automated. We do not give legal advice, so take advice where you are unsure.
Limits and human review
A voice agent can mishear or answer wrongly. Staff should review calls, and callers should always have a route to a person.
Related services
Software and AI solutions
Custom software, apps, AI, integrations and cloud work.
AI agents and automation
AI agents for defined tasks, with people reviewing results.
AI-powered business solutions
Where AI can support your business.
Frequently asked questions
Can calls be recorded?
Rules on recording calls and on consent apply and depend on your use case. They must be checked before you decide, and we do not give legal advice.
Can it handle every call?
No. It is meant for routine calls. Anything outside its script should pass to a person.
What happens to call data?
Data handling is agreed in writing for each project, including what is stored, who can access it and what happens when the project ends.
Will it make mistakes?
It can. That is why staff review calls and why the scope starts small.
What does it cost?
We do not publish fixed fees or timelines. Cost depends on the scope, and we discuss it after your enquiry.
What are callers told about the agent?
How a call opens and what callers are told is part of the script we agree with you. It is one of the points to check against the rules that apply to your use case. Callers should always have a route to a person.
Thinking about automating routine calls?
Describe the call and who makes or receives it.
Information on this page is general and may change. Requirements are set by the relevant UAE authorities. Contact us for advice on your situation.
Nexoviz is an independent company and is not affiliated with, endorsed by, or acting on behalf of any government authority unless stated.
AI outputs need human review. You remain responsible for decisions made using them. How data is handled is agreed in writing for each project.