Answers from your content
The chatbot draws on material you approve, such as service descriptions and policies.
Software and AI solutions
AI chatbots for UAE businesses
An AI chatbot answers common questions on your website or messaging channels using the information you give it, and passes anything else to your staff. The Nexoviz team builds it and agrees its limits with you.
Who it is for
It suits businesses that receive the same questions again and again, such as opening details, service descriptions or how to book, and want visitors to get a reply while staff focus on other work.
This page is about text chat. Voice calls and task agents have their own pages.
What we do
A chatbot project can include the following.
Hand-over to staff
When it cannot help, it passes the conversation to a named person or team.
Enquiry capture
It asks for the details your team needs to follow up.
Tone and boundaries
You decide how it speaks and which topics it must not answer.
Conversation review
Staff can read past conversations and improve the chatbot over time.
How it works
Step 1: Choose the questions
List what visitors ask most and where the answers are kept.Step 2: Set limits
Decide what the chatbot answers, what it refuses and when it hands over.Step 3: Build and test
Try it with real questions and fix wrong or unclear replies.Step 4: Launch with review
Go live where your visitors are, with staff reading conversations regularly.
What we need from you
The quality of the content you provide shapes the quality of the replies.
Content you are happy to share
Documents, web pages or notes the chatbot may use.
Frequent questions
Examples from emails, calls and messages.
Languages
Which languages visitors use. We confirm what is possible.
A person to hand over to
Who takes over a conversation and how they are notified.
Limits and human review
A chatbot can give an incomplete or wrong answer. Staff should review conversations, and the chatbot should hand over when it is unsure. It should not be used for decisions that need professional judgement. You remain responsible for what is said in your name.
Consider what the chatbot should not do. You may prefer that it never gives prices, professional opinions or promises about delivery, and refers those questions to a person. We write these boundaries into the set-up and test them with deliberately awkward questions.
Related services
Software and AI solutions
Custom software, apps, AI, integrations and cloud work.
AI agents and automation
AI agents for defined tasks, with people reviewing results.
AI-powered business solutions
Where AI can support your business.
Frequently asked questions
Will the chatbot always give the right answer?
No. AI can be wrong or incomplete, so we set limits, test it with you and recommend that staff review conversations.
Can it hand a conversation to a person?
Yes, hand-over to staff is part of the design. We agree with you when it happens and who receives it.
How is customer data handled?
Data handling is agreed in writing for each project, including what is stored, who can read it and what happens when the project ends.
Does the chatbot learn on its own from customers?
Changes to what it knows are agreed with you and made deliberately, so you decide what it is allowed to say.
What does it cost?
We do not publish fixed fees or timelines. Cost depends on scope and channels, and we discuss it after your enquiry.
Which channels can a chatbot work on?
Typically your website and messaging channels. Which ones suit you depends on where your customers already contact you, and we confirm what is possible when we scope the work.
Want a chatbot for common questions?
Tell us what visitors ask and where your answers are kept.
Information on this page is general and may change. Requirements are set by the relevant UAE authorities. Contact us for advice on your situation.
Nexoviz is an independent company and is not affiliated with, endorsed by, or acting on behalf of any government authority unless stated.
AI outputs need human review. You remain responsible for decisions made using them. How data is handled is agreed in writing for each project.